IT Support

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Summary:
We are looking for a skilled IT Support Specialist with 3 to 5 years of experience to join our dynamic team. This individual will be responsible for providing end-user support, troubleshooting technical issues, and assisting with maintaining the overall health of our IT infrastructure. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate effectively with users across various departments.

Responsibilities:

• Provide day-to-day technical support to employees by troubleshooting hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support operating systems such as Windows, Linux, and ensuring system performance is optimized.
• Assist with network troubleshooting, including resolving issues related to Wi-Fi, VPN, and LAN connectivity.
• Maintain accurate records of technical issues, resolutions, and IT asset inventory.
• Respond to service desk tickets in a timely and professional manner, providing solutions to hardware and software problems.
• Assist with the installation, configuration, and support of enterprise applications, cloud services, and software solutions.
• Perform software updates, system patches, and regular system backups to ensure data integrity and security.
• Assist with maintaining security protocols by enforcing password policies, antivirus software, and other IT security practices.
• Help onboard new employees by setting up their IT systems, software, and access to necessary tools.
• Collaborate with the IT team on system upgrades, deployments, and improvements to the IT infrastructure.
• Document support procedures, common issues, and solutions to build and maintain a knowledge base for internal use.
• Provide training and support to end-users on software tools, security practices, and IT best practices.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Excellent level of English Language written and spoken
• 3 to 5 years of experience in an IT support or technical support role.
• Solid understanding of computer hardware, software, and operating systems (Windows, Linux).
• Hands-on experience with network troubleshooting, including managing basic network configurations (Wi-Fi, VPN, LAN).
• Knowledge of cloud platforms and productivity tools such as Microsoft 365, and other collaboration software.
• Basic knowledge of Active Directory and user account management.
• Familiarity with backup procedures and system maintenance.
• Strong problem-solving skills and ability to work under pressure to resolve technical issues.
• Effective communication skills, with the ability to explain complex technical issues to non-technical users.
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
• IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Additional Skills (Preferred but Not Required):

• Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of IT security principles and tools (e.g., antivirus, firewalls, encryption).
• Experience in supporting remote users and remote desktop environments.
• Basic scripting knowledge (e.g., PowerShell, Bash) to automate tasks and troubleshooting.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.