Head of Talent Acquisition

Job Title:

Job Description

Essential Functions/Core Responsibilities

• Responsible for the leadership, design, development and execution of an effective short-term recruiting strategy; assist with the development and execution of long-term departmental strategy
• Involved in developing, modifying, and executing departmental or company-wide policies that affect immediate operations. Exercises supervision in terms of costs, methods, and staffing to support business needs and maintain consistency with the organization's overall Business and HR & People strategies
• Direct a team's hiring and sourcing activities to ensure the best candidate selection for each role and that the recruitment process is conducted efficiently, economically, and in accordance with the organization's policies and standards and meets the needs of stakeholders
• Responsible for analysing data to identify gaps, trends, and required areas of focus. Partner with leadership to establish recruiting metrics and analytics that provide insights, guide decision making, and measure team productivity and program ROI
• Develops and supports strategies to enhance the company’s diversity recruitment strategy through relationship building. Manages contractual relationships with placement agencies, contract recruiters; retained and contingent, job boards, job fairs and various internet job search websites for posting requisitions and surfacing candidates
• Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers
• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioural competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behaviour for all involved in the recruiting process

Candidate Profile/Requirements

• Significant experience managing a talent acquisition function across multiple sites minimum 5 years, responsible for high volume hiring within the contact centre industry ( Mass Hiring experience is MUST)
• Adeptly lead and implement change initiatives, fostering a culture of adaptability and continuous improvement. This role requires strategic thinking and collaboration to align talent acquisition processes with organizational transformation goals, ensuring the workforce is equipped for future challenges.
• Ability to interpret and analyse recruiting metrics and trends: retention, quality of hire, net throughput, etc.
• Excellent communication skills, both written and verbal with upper and lower stakeholder. Ability to effectively present information to internal and external associates
• Advanced Microsoft Office skills
• Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
• Ability to interpret and analyse recruiting metrics and trends: retention, quality of hire, net throughput, etc
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Solid understanding of the organization's business operations and industry. Demonstrated business acumen
• Demonstrated talent with critical thinking; ability to comprehend, analyse, and interpret.
• Excellent attention to detail
• Ability to handle and maintain confidential information

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